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  1. #1
    Senior Member
    Join Date
    Oct 2007
    Posts
    338

    Leaky Bucket Syndrome

    I'm curious -

    Is a forum an information only based site, like Wikipedia or Dictionary.com?
    Is it structured so that people can pop in to get their question answered and pop out, never to be seen again?
    Or is it a site that can hold it's own, up against member sharing sites like MySpace and YouTube?

    I beg to differ. A forum is a place where people of a general or specific interest can enter, not only text book answers to questions, but also their own daily experiences. We enjoy hearing about a member's roasting challenges or a member's experiences with their customers. Remember what I said about giving a man a fish? Don't give it, teach it. It's a fact that information is better retained through interacting with others. Imagine the chaos of a world where cut and paste info is the only means of communication.

    It's a pity to see so many potentially contributing members only post once or twice then not return. Let's not allow this forum to suffer from what is known in business as the leaky bucket syndrome.

    I look forward to reading more about your coffee shops, roasting techniques, travels to coffee farms, your favorite coffee mug, espresso blends, customers, bosses, etc.

  2. #2
    Senior Member
    Join Date
    Feb 2004
    Location
    Kuala Lumpur, Malaysia/Bukit Sentul, West Java
    Posts
    1,065
    It would be interesting to see a breakdown of how many members of the forum (in 1000's) have posted less than 3 messages. On a postive though, I think that it is testament to the Forum on whole, that it is 1 of the premium sites those entering the industry come to to post a question. I guess the challenge is to try and get those 1, 2 or 3 message guys to hang around for longer and participate long term.
    Merdeka Coffee (Indonesian Coffee Roasters and relationship coffee specialists) - Antipodean (Coffee - Cafe - Culture)

  3. #3
    Senior Member
    Join Date
    Jan 2007
    Location
    Salt Lake City
    Posts
    1,045
    You really can't apply the "leaky bucket syndrome" to a free service. That's actually why it's "leaky". Forums don't apply to that particular syndrome.

    As to why some people only post a few times:

    They have a business to run.

    They would rather read.

    They got their answer.

    They didn't get their answer.

    Information is of little value, and they have nothing to offer.

    They won't offer good info for free.

    There may be a few other reasons, but unless you have a paid forum, it would be impossible to do any respectable analysis in regards to "leaky bucket"
    John Piquet
    caffe d'bolla
    Salt Lake City, UT
    caffedbolla.com

  4. #4
    Senior Member
    Join Date
    Oct 2007
    Posts
    338
    Thanks Alun and John for your input.
    John, I almost attributed my use of the term "leaky bucket syndrome" to you, but I didn't want to link you to my position in any way. The term just popped into my head when I was thinking, how could a forum capture and retain valuable members.

    I knew that someone would point out that they're too busy with their jobs to participate in a forum.

    My answer to that is: It is my job to know what's happening in a particular industry and what better way than to communicate with people in that industry.

    As far as it being a free site - So are MySpace, Blogger and YouTube. Don't we see people spending hours upon hours on these sites as means of sharing experience and information? I've seen things on YouTube that I'd otherwise never have know existed. A thousand latte art and etching videos! Cupping techniques and instructional how-to videos!

    When I first became interested in baking, I bought and borrowed every book on baking and pastry that I could find. That was before the internet came along. Now, information is boundless and FREE!

    My message wasn't to annoy, although it may have. I don't want to be a nuisance to the forum either. I simply hope that some members see it and realize that it's okay to share their experiences in the industry.

  5. #5
    Super Moderator
    Join Date
    Feb 2008
    Location
    Near Philadelphia, PA
    Posts
    5,043
    Over the years, the term "leaky bucket" has evolved, and now-a-days it's often used to describe more than the original syndrome that's studied in many business courses.

    For example, "leaky bucket" is also used in the non-profit arena to describe how an organization attracts enthusiastic volunteers and then loses them when their enthusiasm dwindles or when they find other interests to occupy their time.

    "Leaky Bucket" has also been used to describe a business that can't seem to hold on to qualified employees because the owner/management creates a negative work environment, and good employees quickly catch on and "slip away."

    I'm sure many "Business Students" or "Students of Business" would have no problem with someone using the term "leaky bucket" to describe how a forum can attract new members and then slowly lose them as their interest dwindles away.

    The intent here is to find ways to encourage people to continue participating in the forum so they won't "dwindle away."

    Rose

  6. #6
    Senior Member
    Join Date
    Oct 2006
    Location
    Old England (UK)
    Posts
    314
    I think it's the basic nature of many people....they start something and there is that initial period of passion, intensity and questioning to acquire knowledge. This includes joining a number of forums and asking a few questions.

    After that initial phase, continued participation in a forum (I'm talking generically here) usually depends on something quite different from the reasons they may have initially joined. Some reasons I have seen for continued participation (but not limited to those) are:

    • Commercial interests that benefit from forum membership
      Ongoing technical/informational needs
      occasional participation at a minimal level to keep the "chair warm" (just in case)
      Wanting to help others and promote coffee, for no personal benefit or gain
      Needing to belong...being part of a group

  7. #7
    Junior Member
    Join Date
    Jan 2008
    Location
    california
    Posts
    17
    hello,

    i am new here, been looking for infos on a mobile espresso business. till now, nobody has answered my questions. they may are in the wrong topic, or i formulated them the wrong way. either way, no answers.

    i would like to stay, this looks like a great forum at the first glance, but....

    just to get in was some kind of disaster since i had a mistake made, it took literally month to get somebody to fix the problem.

    are there active moderators?

    greetings

    berlin

    california

  8. #8
    Senior Member
    Join Date
    Jan 2008
    Location
    MASS.
    Posts
    704
    Hi Berlin,

    You can use the "Search" option to enter keywords that will take you to some threads related to the mobile coffee business.

    Also, in your postings, you might need to describe your situation more clearly to get the kind of responses that you're looking for.

    Good luck and a belated "Welcome to the forum" to you!
    Advertising URL in your signature line was removed by your favorite Moderator.

  9. #9
    Senior Member
    Join Date
    Feb 2004
    Location
    Kuala Lumpur, Malaysia/Bukit Sentul, West Java
    Posts
    1,065
    Hello Berlin! There are active moderators but all of us are part-timers. Generally 1 or more of us will check in on any given day (Topher, CCafe and Cafemaker are in this catergory). We have the ability to delete posts, to edit posts and to block users. However anything more complicated than this has to go through the web owner- who is also regularly on.

    Anyway, welcome aboard hope to see many more postings from you.
    Merdeka Coffee (Indonesian Coffee Roasters and relationship coffee specialists) - Antipodean (Coffee - Cafe - Culture)

  10. #10
    Junior Member
    Join Date
    Jan 2008
    Location
    california
    Posts
    17
    thanks guys/ gals,

    i guess i start over then...lol

    greetings

 

 
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