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  1. #11
    Junior Member
    Join Date
    May 2013
    Location
    Twin Falls, Idaho
    Posts
    1

    I am having this same problem

    Quote Originally Posted by Antony View Post
    Hi, i can download onto a memory stick and post it out to you.
    Could I also get this from you? It would save me so much time and money?

  2. #12
    Junior Member
    Join Date
    Oct 2014
    Posts
    1
    Hi, Iíve just bought a Thermoplan B&W CTS machine in the UK (Scotland) and would really appreciate some help in finding a user manual. I have a service card but no idea how to work it nor can i find an engineer that will service it. I tried the original supplier but they no longer support or service these machines. It is labelled Amazon but its defo the Thermoplan B&W CTS without milk tank. Thank you in advance.

  3. #13
    Junior Member
    Join Date
    Mar 2015
    Posts
    4

    Thermoplan CTS2 Manual

    Quote Originally Posted by Ipmcoffee View Post
    I am from ipm coffee Innovations in Alpha, NJ. Since 1996 we have been distributing Thermoplan black and white machines in the US. Since 1998 we have been limited to selling the ctm (hot milk frother) machines due to the Starbucks agreement. If you check the thermoplan site, you may notice that we are currently the only US distributor other than Starbucks, who have exclusivity on the verismo lines, and Bunn OMatic who have distribution of the Tiger and up and coming Black and white 3.
    Many who have purchased the verismo 801 from eBay and other sources find no support from the factory due to the exclusivity agreement. And as someone has mentioned previously, these models were to have been disabled by eprom removal. Unfortunately, for those models help is limited, but some parts are available. However, there are also Rancilio Orbita ctm and cts machines out there along with our IPM Supra ctm machines and with those machines I may be able help. Although these machines have been discontinued for the past 3 years, we still have some parts available along with parts diagrams. However, service manuals and service access cards to programming are restricted to factory reps. If you pm me with questions I can let you know whether we can help. The thermoplan black and white machines are The most reliable super automatic machines. Their modularity has enabled us to maintain 80+ machines with minimal service staff by overhauling and testing modules in the shop, then swapping them on location. We can also offer mechanical assembly (grinder/brewer), hydraulic assembly (hot water tank) and hot milk frother assembly overhauls by ups. Please pm if you are interested in this service.
    We hope to be able to offer some kind of service to those who find themselves with an unsupported Thermoplan machine.
    Thank you,
    Greg
    Ipm coffee
    Hi Greg, I hope that you are still around and have some info for me. I know your posting was a while ago. I am looking for a manual for the Thermoplan CTS2 Verissimo 801. We have purchase four of them and there isn't a lot of information on them out there as they were supposed to be destroyed and not sold. Feel free to contact me with any info you might have. I especially want to know how to keep up on the proper cleaning of them. Thanks, Jesy

  4. #14
    Junior Member
    Join Date
    Mar 2015
    Posts
    1
    Jesy, thanks for the email - I just responded. Unfortunately the user manuals are impossible to find and parts are no better. Since we are listed on Thermoplan's website, we continue to receive emails asking for help with machines purchased on eBay or locally that do not work or require manuals or eproms to function. For anyone researching the 801, I would like to repeat that these machines are a proprietary machine for Starbucks and have been discontinued for about 5 years now. Unfortunately many people are spending thousands of dollars on these machines only to find that they are useless. I may create a thread for this specifically as a warning to others. Jesy, good luck with your machines!

  5. #15
    Junior Member
    Join Date
    Sep 2012
    Posts
    16

    Cool Spare parts for 801 Thermoplan espresso machines.

    Hi, I am Rudy from Cafeparts a leader in providing parts for all espresso machines and grinders. We still carry the non-startbucks eprom and sell this for $ 59.99 on our website, www.cafeparts.com. We also carry all the spare parts for the 801 / Black and White from Thermoplan. If you need manuals we also carry those. We have many years experience fixing these machines as we were the preferred service vendor in the Colorado area. If you need used modules, we also have many units left. We provide free technical support for all our customers, so if you decide to buy from us you will know where to find help solving any current or future problem.
    Last edited by Cafeparts; 08-17-2015 at 01:08 PM.

  6. #16
    Junior Member
    Join Date
    Aug 2015
    Posts
    1
    Quote Originally Posted by Antony View Post
    Hi, i can download onto a memory stick and post it out to you.
    Hello! Would you be able to email me a copy of the manual as well? It would really help me out.

  7. #17
    Junior Member
    Join Date
    Mar 2015
    Posts
    4
    I have a copy now but thank-you!

  8. #18
    Junior Member
    Join Date
    Jun 2017
    Posts
    6
    Quote Originally Posted by ddonald View Post
    Hi, Iíve just bought a Thermoplan B&W CTS machine in the UK (Scotland) and would really appreciate some help in finding a user manual. I have a service card but no idea how to work it nor can i find an engineer that will service it. I tried the original supplier but they no longer support or service these machines. It is labelled Amazon but its defo the Thermoplan B&W CTS without milk tank. Thank you in advance.
    Can someone help me for installation manual for Thermoplan Black&White 3 CTM1 cool models ? because im unable to find milk container in this machine, or this machine not have milk container ? Thank you.

  9. #19
    Junior Member
    Join Date
    Jun 2017
    Posts
    6
    Quote Originally Posted by Antony View Post
    Hi, i have a full service and programming manual, 250 pages for your machine. These are easy machines to work on, and will serve you well for a long time, as long as you clean and service regularly.
    Hi Antony, I have Thermoplan Black&White 3 CTM1 cool that I bought from my friend but Im confused where is the Milk container in this machine ? Im confused to put the milk. Or this machine not support milk container ? Please help me. Thank you.

  10. #20
    Junior Member
    Join Date
    Mar 2015
    Posts
    4

    Manuals

    Quote Originally Posted by tonhan View Post
    Hi Antony, I have Thermoplan Black&White 3 CTM1 cool that I bought from my friend but Im confused where is the Milk container in this machine ? Im confused to put the milk. Or this machine not support milk container ? Please help me. Thank you.
    Hi there Antony, if you would like copies of the manuals, please let me know. I would need your email address. Jesy

 

 
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