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  1. #1
    Senior Member
    Join Date
    Feb 2005
    South Africa

    difficult customers = difficult orders?

    we all have our regulars, and with time they all develope/point out what they call their 'USUAL'.

    i have a couple that comes in every morning, with a flask (just note that my establishment is a sit down, not take away)
    they order 4 regular coffees, and they want it in a cup, with the complimentary biscotti etc, then they pull out the flask, dump all 4 cups into it, eat the biscotti and leave.

    the other is a widower who comes in twice a day, with miniatures of baileys in his jacket pocket, and he also just orders his regular, and then thinks nobody sees him empty it out in his cup, regardless of the fact that i have baileys available if he wanted it.

    some people have pearly whites.....others drink coffee!



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