trk_koa
New member
On Friday evening, my husband was rinsing the cool carafe (last made coffee the previous morning) with lukewarm water and the thermal carafe glass on the inside exploded. Sounded like a gunshot. Most of the glass remained inside but there were shards on the counter and floor. Luckily no one was hurt.
I did some googling and it appears this has happened to quite a few. BonaVita warranty doesn't cover the carafe, but I submitted a claim anyway. We had never mishandled it, used it maybe a couple dozen times since we got it last December. We usually use AeroPress in the morning and only use the bigger maker when we have guests.
But now I am concerned that even if they replace it, I can't trust it. It was scary and dangerous. Paid $150 For this thing and reports are that BonaVita is unsympathetic.
Can anyone here recommend a thermal carafe that might work with the BonaVita machine?
Nancy
I did some googling and it appears this has happened to quite a few. BonaVita warranty doesn't cover the carafe, but I submitted a claim anyway. We had never mishandled it, used it maybe a couple dozen times since we got it last December. We usually use AeroPress in the morning and only use the bigger maker when we have guests.
But now I am concerned that even if they replace it, I can't trust it. It was scary and dangerous. Paid $150 For this thing and reports are that BonaVita is unsympathetic.
Can anyone here recommend a thermal carafe that might work with the BonaVita machine?
Nancy