Jura J95 problem - 4 weeks old

Tore

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Oct 8, 2016
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Hi.

This happens with my 4 weeks old Jura J95 2 out of 3 times when I try to make a cup of coffee:
watch?v=mniTuBoZTrA&feature=youtu.be (I don't have the forum rep to post links so you'll have to put www dot youtube.com/ in front of the link.

As you can see, it stops at 5% fill level and skips to 100% leaving just a little bit of coffee in the cup.

I've tried cleaning and rinsing it several times. I also tried adjusting the grinder, but nothing seems to help.

Is there something wrong with it or is there something I can do differently to fix the problem?

I contacted the company who sold it, but I only got to chat with a girl who is good at sending smileys. She wanted me to come into the shop with it.

Best regards,
Tore.
 
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