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Thread: Kudos Baratza

  1. #1
    Senior Member
    Join Date
    Dec 2014
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    Pawleys Island, SC
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    Kudos Baratza

    On Baratza's website, ordering a part for another grinder, I saw their "Stop! Don't Dump It - Fix It!" page and thought about an old, long-retired, Baratza Virtuoso sitting in the back of a cabinet. Looking into it a little further, I found that for $60 they would do the following:

    BARATZA STANDARD REPAIR INCLUDES THE FOLLOWING
    Diagnose problems
    Replace worn/broken parts as needed (except burrs)
    Thorough cleaning
    Recalibration
    Testing
    Return shipping
    6 month warranty

    That sounded like a deal to me, so off the old grinder went. In addition to the $60 for the above, I popped another $49 to upgrade the old burr set to the later Preciso burrs, which are now standard on new Virtuoso's. Baratza received the grinder on 7/22 and shipped it back to me on 7/24. On the attached receipt, you will see the repairs made were extensive. I think the cost was reasonable and the service amazing!
    Attached Thumbnails Attached Thumbnails Kudos Baratza-4fucahd.jpg  

 

 

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