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  1. #1
    Junior Member
    Join Date
    Mar 2006
    Posts
    3

    Repair Service Around Texas

    Hi.

    I have a Saeco Royal Exclusive which worked very well until now brewing a delicious coffee . I always used filtered water, did the discaling & cleaning maintenance. 23 months later the machin stopped working

    The problem is when pressing for any of the 3 possible coffee sizes, the beans are grinded, the pump start sending water and it even sounds and smell like it is being brewed but instead being poured in my mug the coffee is poured mostly inside the Dreg Drawer.

    It looks like the water is not going all the way through the normal piping/circuit.

    Does someone has an advice or tip on the fix needed ?

    Does someone know a repair/service place around houston/texas where I can send my machin. The only repair service backed by Saeco is located in Dallas and the record at the Best Busines Bureau is not very optimistic.

    The closest other Saeco service besides Dallas is located in Phoenix, AZ, so if I have to send the machin that far I would prefere to do it for a place with references or reviews.

    Thanks for any help, clue, or tip about this issue

    Regards

  2. #2
    Junior Member
    Join Date
    Dec 2007
    Posts
    4

    where in phoenix???

    Sorry to bother you, but where did you find in Phoenix that could fix it??? I live there and can''t find anything!

  3. #3
    Junior Member
    Join Date
    Dec 2007
    Posts
    4
    also, if it helps, this is Saeco's link for authorized service centers

    http://www.saeco-usa.com/

    This is the only store they mention

    Espresso RMI Household Coffee Machines
    750 South Central Expressway - All warranty repairs are done by Saeco. If you take a warranty repair to an out of warranty service center you will be responsible for all charges.
    RICHARDSON (DALLAS) 75080
    Tel: 972-690-6969

  4. #4
    Super Moderator
    Join Date
    Feb 2008
    Location
    Near Philadelphia, PA
    Posts
    4,836
    Hello,

    I just read your message from December.
    Did you get your Saeco machine repaired yet? I found a link for a place that does repairs, but you'll have to ship it to them.

    http://www.repairshack.com/saeco.aspx

    This other place has parts (and instructions), which may be helpful if you already know what parts need to be replaced.

    http://www.repairclinic.com/0001.asp

    Rose

  5. #5
    Junior Member
    Join Date
    Sep 2007
    Location
    Bedford, TX
    Posts
    11
    Quote Originally Posted by danab
    Espresso RMI Household Coffee Machines
    750 South Central Expressway - All warranty repairs are done by Saeco.
    Beware, I took my Saeco Vspresso to them and they told me they do not do repairs under warranty... but I left the machine there anyway.

    It took nearly 45 days to get it repaired, and it wasn't cheap at all. It was a minor repair but they said they "almost" had to take the machine apart. When I left the machine, they said for an extra $90 they would move it to the front of the line... it might have saved me the 45 days, but come on...!

    George

 

 

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