Problem with Keurig Platinum Plus

[NuffSaid]

I've read many online reviews for this model and have seen many people with issues related to the power either going off or on by itself, both when not in use and when brewing. However, in all the reviews I've read I cannot find anyone with a similar issue to mine. I've had my first machine replaced by Keurig (EXCELLENT customer service) and now exactly one week into the new machine, I'm having the same issue. Wondering if anyone else out there has seen something similar. According to Keurig, they have not seen this problem before.

During normal operation in the "brewing" cycle, after the coffee is dispensed, the message on screen changes to "not ready" and you can hear the pump kick in and water moves into the internal reservoir, once that is complete the message returns to "ready". Occasionally, my machine dispensed the coffee and got stuck. The message stays in "brewing" and it just sits there, the noise it is making during brewing continues (sounds normal), although the correct amount of water has already gone through. I can manually turn the power off and back on and it will sit at "not ready" briefly, then move into "ready" with no pumping of water from the external reservoir. When the next cup is brewed, at the initial intake of water as the brew cycle begins, it will pump more water than normal, but typically brews just fine.

I ignored it the first time chalking it up to a fluke, the machine had only been in service about 3 weeks. After a handful of occurrences during the fourth week of use, I decided to call about an exchange. The vendor I bought it from couldn't help me and directed me to Keurig. As I said, Customer Service was wonderful, they shipped me a new machine which I received 2 days later. They sent a prepaid return shipping label and I boxed mine up and sent it back to them. Now here I am, one week of using the new machine and I was saddened this morning when the same exact thing happened.

Any ideas? User error? (If so, what I could possibly be doing wrong.) Seems odd that I can't find anyone on the internet with this problem, Keurig says they've never heard this issue, and yet 2 machines perform the same for me.

Thanks for any input!

[Coffee Forum]

[LeeDenney]

NuffSaid,
I've studied a fair amount of Keurig reviews myself, and I don't recall reading about a problem manifesting exactly like yours either.

What I've come away with is that it seems the Keurigs with larger water reservoirs sometimes have trouble determining if there is enough water available for brewing. Some hypothesize that air bubbles build up in the tubing and make the water level difficult for the sensors to read. Since your brewer can't seem to decide whether or not it is ready to brew, maybe something similar is happening.

Some find that if they slammed down the reservoir rather forcefully when putting it in place, bubbles dissipated and they could brew successfully. Not a good solution in my opinion - Keurig should get it right. But when you need a cup of coffee, you need a cup of coffee - that I can understand.