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  1. #1
    Junior Member
    Join Date
    Mar 2005
    Posts
    11

    VHS - Customer Service for the Retail Coffee Bar

    Any comments abt this VHS?

    Any 2nd hand copies avail? In Singapore?

    Interested to know how useful it is if I'm not into espresso but a cafe & other forms of local coffee. Pls advice on suitability of :

    Customer Service for the Retail Coffee Bar
    Achieving Success in Specialty Coffee
    Espresso 501
    Everything BUT Coffee
    Bean Business Basics, Second Edition
    Espresso 101
    Effective and Essential Marketing for the Specialty Coffee Retailer

    email: roxpat@singnet.com

  2. #2
    Member
    Join Date
    May 2004
    Location
    Windsor,Ontario
    Posts
    50
    Achieving Success in Specialty Coffee: very good book, contains many articles by many pros in the industry, some very good reading

    Esp 101: nice 1 hr intro to espresso and the coffee bar, good to show to prospective employees before you hire them, and jsut before you start espresso training. I like it and show it to all our employees.

    Esp 501: more technical in nature, about how esp machines operate and how they work inside as it relates to esp preparation. I dont think this is neccessary to make good espresso.

    Customer Service video: pretty good, a bit corny but shows the fundametals of good customer service as it relates to cafes. A nice intro to new employees on the importance of good customer service.

    I would get 101, Achiving, & Cust Service, ALSO one you dont have listed that is very good is David Schomers book:
    Espresso Coffee: Porfessional Techniques
    http://www.espressovivace.com/books_videos.html

    Do yourself a favour and get his book and read it, espresso preparation is
    a critical part of any cafe (in my opinion)
    Ron Balla
    The Coffee Exchange Inc
    Windsor, Ontario, Canada

  3. #3
    Member
    Join Date
    May 2004
    Location
    Windsor,Ontario
    Posts
    50
    I jsut saw that you werent into espresso. Oops, dont get 101 either then, its focused on espresso, so is David Schomers book.

    Biz Bean Basics is a big book, the size of a telephone book, has chapters on leasing, building, many subjects, but geared more towards the person without knowledge of the industry. Its espensive and I dont think its neccessary if you are already in business.

    Get: Acheving Success, Customer Service. These will both apply to you.
    Ron Balla
    The Coffee Exchange Inc
    Windsor, Ontario, Canada

  4. #4
    Junior Member
    Join Date
    Mar 2005
    Posts
    11

    Wonderful!!!

    Agree with what Sinister703 said...

    I purchased:-

    Achieving Success (Book)
    effective & Essential Mktg (Book)
    Spilling the beans DVD
    Advanced Barista Trg DVD
    Everything but coffee DVD

    Great intros & insights to the coffee biz from the DVDs haven't read the books yet but I'm sure I got a great value for money package!

  5. #5
    Junior Member
    Join Date
    Nov 2004
    Location
    Crystal Lake, IL, near new Metra commuter station
    Posts
    20

    Customer Service

    Visit the absolute best restaurants in town.

    Observe.

    Visit the absolute most popular restaurants in town.

    Observe.

    I think the selections cited above are very good. I don't know if this metaphor will play for you:

    Do you want to be McDonalds or Morton's Steak House?

    Good service has a wide range appropriate to the venue.

    Jack
    Consumers rate us best in Metro Chicago, check out Conscious Cup Coffee Roasters on Yelp!, Urban Spoon and Google Places.

  6. #6
    Super Moderator
    Join Date
    Aug 2003
    Location
    Boca Raton
    Posts
    3,498
    what is this VHS you speak of?
    "Wine is for aging, not coffee."
    Ken Hutchinson, Starsky and Hutch

 

 

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