diedrich R-12 PLC Issue

[Kat1991]

Hi all,

Am I the only one on the planet having issues with a faulty PLC?!!!

3 weeks now this has been going on! Diedrich apparently has one 'qualified' tech as I was told! She's not in till 1 pm everyday this week as she's helping an Australian customer, and with 'the time difference'!!!..she won't be in to help other customers till 1 pm mountain time!!! What about other customers like me? Just a one of many questions I have for Diedrich at the moment!

She asked me to buy a new PLC 10 months ago when my graphics on my screen started acting weird while I was in a middle of a roast! I did. The PLC was replaced and I purchased a new one along with purchasing a new router etc. Now, it's happening again! This time she requested the PLC to be shipped to Diedrich! I did. She shipped it back saying it worked perfectly fine and there's nothing wrong with it! Now what? She said 'unwire and rewire PLC'. Did that too. Problem still there. All I can do is sit and wait till she's in at 1pm MT.

Apparently Diedrich decided to switch to a new operating system a couple years ago, as Microsoft refused to support the old system any longer. My roaster is R12 and 4 years old. New system costs $5000,00 +$1500,00 cost on top of that for a techie to install it as they told me, + travel time etc !!!

I'm trying to breath. It's just frustrating.

Kat

 

[cafdud]

PLCs are not rocket science, I would look for somebody locally that has worked on this stuff, what brand of PLC did Diedrich use, If it is a well known brand like Allen Bradly you should be able to go directly to them. Sounds to me if it bench tested good by the tech, must be something with the wiring or grounding issue/noise on your roaster.

 

[Kat1991]

My IR roaster ended up getting fixed. It was a negative wire that was acting up and faulting the plc. I brought in a master electrician who figured it out. Tech at Diedrich tried her best but It was just so hard to pinpoint the issue for her. It did get frustrating at times, with the time difference and her being the only tech on site, and yes relying solely on one tech (at all times) to deal with all customers' issues isn't ideal to say the least, but I could just imagine being in her shoes! not easy! I am glad I was very patient and did not take my frustration on her. I ended up sending her flowers (yup I did) due to honestly feeling incredibly bad for her.

 

[cafdud]

Fantastic

My IR roaster ended up getting fixed. It was a negative wire that was acting up and faulting the plc. I brought in a master electrician who figured it out. Tech at Diedrich tried her best but It was just so hard to pinpoint the issue for her. It did get frustrating at times, with the time difference and her being the only tech on site, and yes relying solely on one tech (at all times) to deal with all customers' issues isn't ideal to say the least, but I could just imagine being in her shoes! not easy! I am glad I was very patient and did not take my frustration on her. I ended up sending her flowers (yup I did) due to honestly feeling incredibly bad for her.

Be sure to back up your PLC software and replace battery to maintain processor memory, the last thing you want is to lose your CPU and no backups, just a thought.