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  1. #11
    Senior Member
    Join Date
    Dec 2005
    Location
    New York
    Posts
    201
    it is hard to explain my hiring system on this forum, its how we treat and pay our employees.

    1. we still have our very first employee who still fills in for us after 5 years
    2. we have very little turn over
    3. we have a waiting list of people who want to work at our shops

    We have an entire system in place on how we creat a great working enviroment for our staff. I will be memorializing all our staff procedures in the next couple of months for all to read.

  2. #12
    Senior Member
    Join Date
    Mar 2006
    Posts
    126

    Hiring

    The one thing we do when we find a good potential employee is schedule a working interview on the spot. Usually a 2 to 4 hour shift that allows us to see what they can do and also gives them a chance to see if that is what they want to do

  3. #13
    Member
    Join Date
    Dec 2004
    Location
    Billings, MT
    Posts
    39

    Hiring/Firing

    Hiring potential barista's has alot to do with "your gut feeling". Now that derives from:

    1. How they present themselves
    2. Their answers to the questions you ask them

    We have hired people with previous experience and more times than not, it doesn't work out... They usually come in with alot of bad habits.

    I most importantly look to see if they have worked in the service industry (bartender, waiter/waitress etc..) If they have the skills to "serve" - you can teach them to make a latte etc. You can't teach people "customer service" either they haven't or they don't.

    Rockcreekcoffee

  4. #14
    JP
    JP is offline
    Junior Member
    Join Date
    Mar 2004
    Posts
    8
    Since this thread is about firing too.

    I have a new shop and a new barista, who worked as a barista for one year about 5 years ago. She's been w/ me for almost two weeks.

    She's very good w/ people, but forgetful of many small tasks. She may be getting better at some things. She's also very social. A few minutes ago, I a friend of hers came in and they were talking on the customer side of the bar. I was behind the bar and took her friend's order and then made the drink. We were pretty dead at the time. She then spent about 5 minutes talking w/ her friend after I delivered the drink.

    I just don't feel an employee should ever let an owner/manager do their job while they socialize. Your thoughts?

    BTW, I'm not too knowledgeable on the managerial thing.

    Thanks.
    John

  5. #15
    JP
    JP is offline
    Junior Member
    Join Date
    Mar 2004
    Posts
    8
    Don't know how to edit my previous post.

    As I finished my last post, I noticed the same employee with a calculator and my receipts at the register.

    I don't know if she's working out her tips or what.

    She's on lunch now. Think it's time to talk after.

    Would appreciate your input.

    Thanks.

  6. #16
    Junior Member
    Join Date
    Apr 2006
    Posts
    8
    Quote Originally Posted by JP
    Don't know how to edit my previous post.

    As I finished my last post, I noticed the same employee with a calculator and my receipts at the register.

    I don't know if she's working out her tips or what.

    She's on lunch now. Think it's time to talk after.

    Would appreciate your input.

    Thanks.
    It could be a few things..

    Maybe she rang some stuff in wrong and she wants to void it correctly.
    Maybe someone said they gave her a 20 when she thought it was a 10?

    Is part of her job, cashing out after a shift?

    If part of her job does NOT include cashing out sales after a shift or totaling receipts,
    that would get me paranoid and pissed. Why is she totaling your receipts!

    I would ask her first before getting worried. It could be a simple explanation.

 

 
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