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Thread: clean shop

  1. #1
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    clean shop

    this may be a silly question to ask, but do those of you who have shops, use a cleaning service or crew or expect the baristas to clean? I'm re-thinking having the employees clean. I suppose I should just come in and inspect before we close, or plan on the added expense of someone who knows how to sweep and mop?
    I've come in after close many evenings and swept and mopped myself. am I asking too much?

  2. #2
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    Re: clean shop

    Your baristas should do the cleaning. You do not just pay them to make drinks! Make a cleaning list and have them sign off on it. If they are not cleaning to your expectations first give a warning, next a write up and lastly terminate. Not trying to sound like a hard ass but this is your business. You pay them to do a job and you can not slack off or people will take advantage of you. Do not let your employees get the attitude that you are there for them...its the exact opposite! Good luck!
    "Wine is for aging, not coffee."
    Ken Hutchinson, Starsky and Hutch

  3. #3
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    Re: clean shop

    In my shops, everyone cleans throughout the day, and 3 hours before I close I have a dedicated cleaning person comes in for a complete top to bottom cleaning.
    You want cream and sugar?
    NO COFFEE FOR YOU! NEXT!

  4. #4
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    Re: clean shop

    sheeesh...I need a designated cleaner in my roastery!
    "Wine is for aging, not coffee."
    Ken Hutchinson, Starsky and Hutch

  5. #5
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    Re: clean shop

    good advice. thanks. we used to do check lists, and I will bring them back. also evaluations. roach and ant season is coming, and we have a bit of a head start. our afternoons allow plenty of time for a better job of cleaning.

  6. #6
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    Re: clean shop

    when there is time to lean there is time to clean!!!
    "Wine is for aging, not coffee."
    Ken Hutchinson, Starsky and Hutch

  7. #7
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    Re: clean shop

    ?
    "the great coffee caper...."

  8. #8
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    Re: clean shop

    I remember many years ago, when I first started working in a coffee shop, the manager pointed to a sign that was hanging on the back wall that said "If you're leaning, you should be cleaning."

    She told me that she didn't want to see anyone just standing around leaning on the counter, or against the wall, or wherever (or sitting down too) during the slow times in between customers, because that was the time to clean. It made sense to clean as you went along. That way you could keep up with the closing chores as the day went on and be able to get out on time at the end of the day. It's only fair to clean up the place and re-stock before you leave, so the person opening the next morning is all set to go.

    Luckily, someone else came in early in the morning to clean the restrooms. It's kinda yucky to expect someone who is handling food and drinks to clean the restrooms too. I wouldn't want someone, who had just scrubbed a toilet, serving me my refreshments!

    Rose

  9. #9
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    Re: clean shop

    I like the sign. can I borrow the phrase? I am going redo the job lists and at the next employee meeting, point out a few things that need more attention. I think, with a few exceptions, the employees do a good/fair job during work hours. my biggest gripe is the degree of clean.....crumbs under tables etc. moving things around to clean and getting under the low kitchen appliances and such. these are jobs that you just can't do well when open for business. I bought a floor steamer and the floor looks better than it did when we mopped. So I think at least once a week, I will either do a thorough cleaning myself, or hire someone and show them exactly how I want it cleaned.

  10. #10
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    Re: clean shop

    Hi Debbiej,

    That phrase has been around for a long, long time. You'll hear variations of it, but the message is always the same.

    I know what you mean by people not moving things and not cleaning under machines and such. It's like they have no clue that everything needs attention.

    I've learned that it's best to have a hands-on cleaning training and show them how you want things cleaned. That way they'll get a visual of what you expect them to do. That's the "set expectations" part. Then, if you give them the check list of chores (be sure it's thorough and complete) they'll have no excuse for "forgetting" something.

    One other way to make sure people get the hang of it is to create a checklist for the person opening in the morning to "rate" what was done the night before. That way, the person who closes in the evening is accountable for what is done or not done....and the co-worker in the morning won't be snitching.

    From experience, I know that I hate it when I open in the morning and things are a mess, because I have to do the chores of the person who closed in addition to my chores.... and I get very annoyed. It's not always easy to bring these "petty" problems to the boss' attention without being a "snitch". Having a checklist at the beginning of the shift helps solve the problem. It's only needed for a few weeks in order for everyone to get on the same rhythm. And if someone doesn't cooperate...they get the boot!

    Rose

 

 
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