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  1. #1
    Junior Member
    Join Date
    Sep 2020
    Posts
    6

    Roku Netflix streaming issues

    Thought this was worth posting for anyone experiencing issues with Netflix and Roku streaming quality

    I have a couple of Smart TV's and a Roku attached to each. Yesterday I was streaming Longmire through my Roku and noticed the video quality was horrible. Blurry picture and occasional drop-outs (like someone was walking in front of the filming camera.

    Called Netflix and was told I should reset the Roku and my modem. Even after telling them that Amazon Prime content streams fine in HD to my TV through Roku.

    So I started to do some experimentation. I tried the Roku on my other TV streaming Longmire and had the same crappy picture. However if I streamed that same show through the Smart TV function it played fine (on both TV's).

    So now it appears to be Roku and not Netflix. (both Roku's at Roku 2 XS models).

    I also noticed that I am no longer getting the load bar appearing with the number of dots (and the "HD") appearing anymore when using the Roku in Netflix. The red load bar gets about 1/3 to 1/2 and the show appears.on screen.

    What I did finally discover, that one TV and Roku combination picture would improve within 20 seconds or so of starting. Then Longmire would be close if not HD quality. The other would not set and Roku would not improve over time.

    Found that the Roku with the remaining issue needed a software update (which was for blockbuster on demand) after downloading the update the pix quality improved after the 20 second delay (like the other set/Roku combo).

    It appears that Roku has changed something (recently) that loads shows immediately at the lowest resolution and will buffer more information over time until the best resolution is reached. This is a big improvement over their constant re-buffering of content to find the right download speed in the past.

    I only wished they would have sent out issued a press release to this effect so it wouldn't drive guys like me crazy trying to trouble shoot something that isn't really broken.

    As an aside, on set where I had to update the software on the Roku, I noticed the drop outs still occurring (like someone walks in front of the camera). I think it may be an HDMI cable issue rather than the Roku or Netflix. I'll swap it out and see if that takes car of it.

  2. #2
    Junior Member
    Join Date
    Nov 2020
    Posts
    6
    Hi ngr, I have checked out the issue you are facing right now with Netflix installation on Roku so i guess you need to remove the channel from the Roku home screen by directing to the channel tile, tapping the * key on your remote and selecting 'Remove channel'. Now restart your device from Settings>System>System restart. When your player starts up again you can add the channel again. You can also go to Netflix and request for extra support. There are numerous channels on the Roku platform that are made and dealt by the channel provider directly, and they'll be capable to help you in the best way possible. Try out this site https://appuals.com/fix-netflix-not-working-on-roku/ to learn more. In case other channels are working fine and you encountering this error on the Netflix channel (app), then it is possible that the issue lies within that certain channel. If that's the case then the channel provider will require to investigate the problem to resolve it.

 

 

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