Recent content by gosha

Yes, survey showed that majority are not satisfied with current reward system. However, to my knowledge, Starbucks managers are conservative to change something in the website. They had quite straightforward goal for me: should we close or keep MSI? Nothing about internal changes. But I really...

Yes, Starbucks should keep MyStarbucks Idea and promote it more actively. If people know that Starbucks listens their opinion, it will increase their satisfaction about company. Moreover, people do not really care about implementation issues - just the matter of fact that their ideas have been...

P.p.s. - if you want me to report results in another way, just let me know! Just remember - I cannot publish whole report with results today.

Hi everyone, I am back to report my findings as promised! I will write them shortly: - 70% of respondents did not know about MyStarbucks Idea existence - if customers and employees know about MyStarbucks Idea, then they show higher level of satisfaction with Starbucks service - if people hate...

Idea sounds interesting but how about taste?

Survey is closed! Thank you for helping me out, coffee lovers! I will write the results during the August. But I can already tell you that responses of CoffeeForums users are different compared to others. They are more negative regarding Starbucks service :) And I am not surprised by this fact :-D

Hi Bardo, My Thesis has two aims: 1) Theoretical contribution: does the fact that company empowers its customers influence their perception of company? 2) Practical implication: what Starbucks managers should do with MSI today? Close it down, change some features, keep the current form...

Yes, I will do it during the August, Rose. May I attach the Word / Excel document here? Or is it fine writing a summary of results? With bullpoints, you know :)

Remainder: friends, you can participate in the survey today and tomorrow. It will be closed this Monday! Last chance to help me :p P.s. - Thank you for another 11 responses!

"100 responses" level is passed, now it is 104 responses! Thank you, friends!!! You still have time to complete my survey before it will be closed :coffee:

88 responses by now from Coffeeforums. Just 12 responses to reach 100, friends :p

I got many responses during last three days. Thank you very much, coffee lovers! I need more responses to make valid conclusions though. Looking forward to your further responses, share survey link with your friends if you have time and desire :coffee: Big hug to all of you :)

Sorry, I forgot to mention it in the first post (even though I wanted) :oops:

28th of July is the last day.

Sure, I will write a mini-conclusion here once I finish collecting and analyzing data. It may take time but I promise to do that, Rose :)