getusnet said:I've had this roaster and it is a disaster! Fires, broken 12 times the first year! Recently I chatted with a new coffee shop/ roaster in England, she has just purchase one from IMEX directly (10/2004) and she is having the same problems! The factory is not any better to deal with than the US distributor. Do yourself a favor, ASK FOR REFERENCES from the company before you buy a roaster. If they give you ANY excuse for not giving you some references to check, AVOID, AVOID, AVOID!