Water tank stuck in a new Jura ena8

virvit

New member
Dec 23, 2022
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Chicago
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Hi. I’m new here. Have just purchased a brand new jura ena8 from Costco. Installed per instructions but can’t pull the water tank. It just pulls with the wires and water line. Any thoughts?

Thank you!
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Sophie123

New member
Jul 16, 2023
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Nyc
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Virvit, did you ever find a solution with getting the water tank unstuck? I’m bought a Jura ena 4 and having the same issue - can’t pull out the water tank
 

JuraGuy

New member
Jul 17, 2023
19
1
The Woodlands, Texas
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You pulled the wrong part out: the black piece belongs to the bottom. You can drop the tank to its base, turn it clockwise until it locks, then use one hand hold all two black pieces together and the other hand pull the tank out. After that, you have to make sure the two black pieces lock to each other and don't let them separate again.
 
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