anonemis
Member
I received a Keurig duo plus. I want cleansing cycle first run and the grinds basket is filled with water. Any ideas how to fix.
Yes I ran the carafe cleansing cycle 8 cup and the carafe was filled. After the carafe filled and I pulled this open I noticed it.
I followed the instructions what to do when first received on set up and cleansing cycle before making first cup. No mention of anything blocking it.In that case, if the carafe was full, maybe your machine has an overflow prevention device of some sort that keeps the water in the basket? I don't know this. Just talking out loud. Have you opened the manual and read it? Maybe this kind of thing is discussed there? You really haven't provided us with much in the way of information with which to give you meaningful suggestions.