I don't have to eat at Jack in the Box to know it's cr@p.
As I see it:
Top Tier: LaMarzocco, Synesso, Mistral
Very Good: Nuova Simonelli, Cimbali, possibly Brasilia and Conti (NS probably best of this bunch) These are excellent HX machines, for those who prefer HX machines.
Good: Faema --- Very good if you understand the nuances of the E61 grouphead, Elecktra, Astoria, and (maybe) a few others.
Please God Don't: Astra, Klub, and any brand that no one's heard of.
Most important is 24/7 availability of service and parts.
Quality of build to eliminate need for the above.
Quality and consistency of espresso it produces.
The best machines will last 15-20+ years without any major problems.