Here's how it's bad.
It's almost like it tastes weak--no matter how much coffee we use. In other words, it tastes bland. Something's missing. We've tried several different kinds of coffee; we've cleaned the machine; we've taken out the water filter; we've used hot water; we've used cold water.
We've grounded coffee, and we've used coffee that's already grounded.
I've also noticed that we get a lot of small grounds in the bottom of our coffee cups.
I'd appreciate any help you all may give.