I was recently in a coffee house observing and I witnessed the following:
A woman ordered two iced beverages. The barista prepared it; money exchange uneventful. The two women each take a sip of their respective drinks and the one asks, "Is this decaf?" The Barista says, "No, you didn't order decaf." The customer says, "I'm sorry, I can only have decaf." The Barista replies, "Well, I really don't know what to do... I could make you another drink for a dollar each." They reluctantly agreed, and the transaction as done. I have thought about the scenario over and over and what I might have done. IF I would have done something differently. I just am not sure. I see both side of the argument, but I haven't really been able to come to a conclusion. I would like to know your thoughts and what you would have done, if you would have offered an alternative solution? I am sure this will be an issue for me at some point, so I would like to have an idea of how others would handle this type of situation.
A woman ordered two iced beverages. The barista prepared it; money exchange uneventful. The two women each take a sip of their respective drinks and the one asks, "Is this decaf?" The Barista says, "No, you didn't order decaf." The customer says, "I'm sorry, I can only have decaf." The Barista replies, "Well, I really don't know what to do... I could make you another drink for a dollar each." They reluctantly agreed, and the transaction as done. I have thought about the scenario over and over and what I might have done. IF I would have done something differently. I just am not sure. I see both side of the argument, but I haven't really been able to come to a conclusion. I would like to know your thoughts and what you would have done, if you would have offered an alternative solution? I am sure this will be an issue for me at some point, so I would like to have an idea of how others would handle this type of situation.