- Feb 28, 2008
- 5,227
- 16
Did you read about the Starbucks customer who was run over by a car while trying to stop two thieves from stealing a Starbucks tip jar?
http://www.stltoday.com/stltoday/news/s ... enDocument
The last independent coffee shop that I worked in had no policy regarding what to do in the event of a robbery or how to deal with an angry or intoxicated customer who comes into the shop and causes a problem. Actually, they never bothered to make an employee manual, and we just "winged it" most of the time.
Can anyone share what they've done to make sure that the employees and customers are safe? Calling 911 is obvious to almost everyone, (as long as they can get to the phone), and security cameras won't help much... until it's all over.
Have your employees been instructed as to what to say and how to react in sticky situations?
Rose
http://www.stltoday.com/stltoday/news/s ... enDocument
The last independent coffee shop that I worked in had no policy regarding what to do in the event of a robbery or how to deal with an angry or intoxicated customer who comes into the shop and causes a problem. Actually, they never bothered to make an employee manual, and we just "winged it" most of the time.
Can anyone share what they've done to make sure that the employees and customers are safe? Calling 911 is obvious to almost everyone, (as long as they can get to the phone), and security cameras won't help much... until it's all over.
Have your employees been instructed as to what to say and how to react in sticky situations?
Rose