Dear Senna,
We are sorry to read your post which is full of bad charges. Our company has a history of 60 years and we have been always trying to help our customers as soon as possible (both directly from the factory or through our agents)
Please tell us about your problem with the machine and do not forget to mention your company details, as well as the serial number of the roaster. Unfortunately we are of the opinion that this message has been post with the aim of a provacation and/or by one of our competitors. Our company always try to help our customers before,during and after sales. Spare parts are sent through our agents who are all around the World like Germany, The Netherlands, Russia, USA, KOREA, South Africa, Singapore, Taiwan, Australia etc… who are more than 21. In other cases we send the spare parts directly from factory. And on the contrary to your 5 mounths delivery, we send all spare parts with FedEx which takes only 5 days maximum.
So, please give us your contact details and your problem. We would be more than happy to help you.
Best Regards,
TOPER ROASTERS