support with credit card processing unit

[amappycymnCaw]

First, this probably isnt the right area to post this. Sorry, but im desperate. You users seem to be adept with computer related equipment. We have a credit card machine and everything was working well until we went from comcast cable to DSL. Our credit card unit now will NOT connect through ethernet..only dial up. We have checked our router that it is plugged into and the port is flickering so we know its connected. All of our desktops connect to the web all day long without issues .Anyone have any ideas!?!? Thanks in advance!

 

[coffeebandits]

Eek, call customer service on your land line, or your credit card machine! I don't know much about internet services, but I do know that these are the types of things customer service reps are used to dealing with.

 

[ChargeGenie]

Try unplugging the machine and plugging it back in. Sometimes that helps. If you've already done that, it may be the equipment itself. I've run into problems with Hypercom terminals that are connected through DSL. What kind of equipment do you have?

 

[chrismartyn]

Re:

There should not be any such problem. I will suggest you to check the settings and you will be able to connect it.

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