Water tank stuck in a new Jura ena8

[virvit]

Hi. I’m new here. Have just purchased a brand new jura ena8 from Costco. Installed per instructions but can’t pull the water tank. It just pulls with the wires and water line. Any thoughts?

Thank you!

 

[CupaGil]

I have found Jura's technical support to be very good. Call them that's what they are there for. (800) 220-5701
CupaGil