OK, my mistake! They do have a website; the one you just posted. Like one of the previous complainants, I too stumbled upon this company through one of those online "surveys" - I can't believe I actually wasted my time to complete one of those - all for a "free Gillette razor" if you can believe it. I don't think I ever even qualified to receive the razor after all - how pathetic is that?!
Update: I called this company last night and left a message. I told them that I keep receiving product which I did not order, and that I have discovered several complaints about their fraudulent business practices online. I then told them: 1) stop sending me coffee; 2) I have filed a complaint with the Better Business Bureau; 3) they must refund my money once I send them the 2nd and 3rd unopened pkgs; 4) I will be calling my bank Mon. morning to inform them of the situation and to instruct them to block any more payment that this company requests; and 5) please call me back to let me know that they will be complying with my directives, as I would rather settle this matter with them than to have to pursue further action. (I was very firm throughout the message; I included "please" at the end in hopes that they would not stiff me further just to be more treacherous!)
Today I phoned the bank. Luckily, they only tracked payment for the introductory offer, and none for the 2 extra pkgs. They did say however that because I had authorized the company to use my card (a debit card!!! That's trouble!), they could not block any outgoing payments. But they told me this: I need to call the company again and tell them that they are Unauthorized to use my card # for any purchases or further transactions. They said too, to take down the name of the representative, and to note everything they said. Then, after this conversation, if they did in fact use my card # to get paid for more, I could contact the police, and that the bank would help me with some other steps. The magic words, they told me, are "this company is UNAUTHORIZED to use this card # for any purchases or transactions."
I called right away and used that script. The rep was NOT pleasant, but was not outright rude or obnoxious either. After I told her these things she said, "Yes, I do remember your voice message from this morning. We did close your account..." She claims that if I send the 2nd and 3rd pkgs back that they will refund the $. I told her I sure hope so because I'd read online from others that they had made such a promise before but had not followed through. She did not say much, just that, again, if I return the unopened pkgs they would refund my $. I told her that I will do so, and I will be watching my account to be sure that they follow through.
Everyone at work today told me I should call one of those local news stations that investigates scams like this. Not a bad idea - I wonder if others have tried that? The way it looks now, I somehow was not yet billed for some of this merchandise, BUT I still got ripped on that Intro. deal - paid $25 over. (I told the girl on the phone this too. She said nothing.) I told her I'm just going to sacrifice that $34 for the 2 coffee bags and the grinder, just to be done with it. I haven't opened the coffee yet, but have used the grinder.
