Help Please: New Jura owner (S8) - questions


New member
Dec 31, 2020
Hi all, new member here,

My wife is a fan of milk-based drinks and has been longing for a Jura machine - the S8, as highly recommended by a coffee-loving close friend. This was a good year at work for her, and a bonus allowed us to purchase this machine.

I am more of a "just coffee" guy, but I will be using the machine too.

I had one question and maybe looking for some tips/tricks for the coffee maker too.

My question:
Each time we go to empty the grinds container (when prompted by the machine), the drip tray is full to the brim with water too. We've been finding this strange as we catch all the rinses in two 12-oz stainless milk containers. The Jura hotline told me "it's normal", but I wanted to check with experts here too - does your drip tray fill with water to this extent too? We make about 5:1 coffee to espresso drinks.

Second, to tips/tricks:
For the cost of the machine, I've been a little disappointed myself (I won't dare tell my wife as she loves it). I feel I'm always filling it with water, dislike all the rinsing (we have it set to power off after 1 hour), and hate that I'm locked in to all of the cleaning supplies/filters when the unit feels it's ready for them (likely programmed to keep me buying expensive supplies). I'm also not loving the coffee and espresso all that much, maybe because I'm a "just coffee" guy. We are trying different varieties and grinds for the coffee and espresso, as we have a local roaster where I purchased half a dozen varieties to run through the machine. Even some of the features and engineering seem counter-intuitive - would like a timed "on" that brews me a cup as I'm walking down the stairs, I don't see the reason for two stations on the machine (one for coffee, and one for coffee/milk drinks), and the need to swap out nozzles seems as if it could have been eliminated. Anyone have any tips/tricks to share that might help me fall in love?