the coffee bar
I hope that these ideas will help you, feel free to email me if you would like some more details...
I am a manager of a cafe, and I also work many of the hours...like many of the small business' here. The most interesting insight that I have is the relationship to a bar and a coffee bar. Now realize that the big boys...with the green dot... really do not fit this category exactly. Manyof the customers that I have are regulars, also very common. They always buy the same thing and I usually can have it ready by the time they get their money out. This makes them feel like they have a place where "everybody knows your name (or drink)" Baristas, those who atcually get to make and serve the coffee/espresso drink, usually have to opportunity to talk to their customers. Many times my counter becomes the place where people can talk about their problems and hardships. They know that I will listen, give help ONLY when asked and provide them with a caring place.
Look into this some more and if you want send me an email if this is something that you would like to hear more about.
BUFF
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