Jura S8 Chrome - Milk system issue - won't pump milk

[JasonAinsworth]

Thanks for having me everyone...

I have purchased a JURA S8.

I took it out of the box and started going through the initial setup. I got to "cleaning the milk system" and the machine is making a clicking sound but no cleaning solution is being sucked up the tube. Likewise, when I hook the tube to the milk carafe, it makes clicking sounds, a little steam comes out the machine, but milk isn't being drawn through the milke tube.

I have washed and rewashed everything, taken apart the fine foam frother mechanism and cleaned it - no luck.

The machine only has the white milk tube connectors, not the black one. Is this a problem?

Any advice?

I'm in Mississippi, as far as I know there are no Jura repair shops within 1000 miles lol

 

[I.Fix.Jura]

You need the milk cleaning pitcher if it's the newer model S8. For older S8, it's completely different. So you have to tell people the model number first.

 

[mhall2]

I gave up. The Jura makes great coffee and lovely Latte but the milk system is a nightmare. I clean it after every session, I have bought new parts for the frother twice. They last about a month before it stops suction again. I have had the machine serviced by Jura twice (crazy price for that). I have now bought a separate frother jug for £29 and it creates much better froth. The Jura now just grinds and pours the coffee and I add my own frothed milk. Much nicer, much more efficient and will do the job untilI can afford a new machine but it won't be a Jura - £800 new, £250 for each service. Just not worth it