I purchased an OKS30 recently and had it installed professionally. However, I went to roast my first batch (20lbs) of coffee and the beans were falling out, rather quickly, of the drum and overfilling the pull out bar at the side of the roaster. So many beans fell out that it piled up in the corner of the encasement and started a small fire due to the pile spilling over near the flames. It's level and anchored, I've used it once or twice before this at a different location before purchasing it and I didn't have this problem. I've reached out to info@ozturkbay and on their IG but haven't received an answer. I don't want to burn down my production site and would appreciate any and all help!