slugline
New member
I just bought a new Saeco Incanto Sirius from Willams Somona a few days ago and noticed everytime the machine powers up, rinses or makes a coffee the tray is full of water.
I was turning the machine off at night instead of using power saver. I called Saeco and they suggested leaving it on. I tried that, but it didn't make a difference.
I just lugged the thing back to WS and exchanged for a new one. However, when I got it home and opened it up the bottom of box and all the wrapping paper was full of grinds. I suspect it was not new. Bottom line, I turned it on and put the machine through it's start cycle and the tray was full of water again?
I read one post here about a 50% return rate for this problem. I like the look of the machine because it's stainless instead of plastic, but how many attempts will it take to get a working machine?
Does anybody have this model that doesn't leak water in tray drawer? I guess I might have to get a Jura Capresso, but I don't like the plastic casing and the guy from WS who helped carry the replacement machine to my car said he's seen a lot of returns on Capressos too? Any suggestions?
I was turning the machine off at night instead of using power saver. I called Saeco and they suggested leaving it on. I tried that, but it didn't make a difference.
I just lugged the thing back to WS and exchanged for a new one. However, when I got it home and opened it up the bottom of box and all the wrapping paper was full of grinds. I suspect it was not new. Bottom line, I turned it on and put the machine through it's start cycle and the tray was full of water again?
I read one post here about a 50% return rate for this problem. I like the look of the machine because it's stainless instead of plastic, but how many attempts will it take to get a working machine?
Does anybody have this model that doesn't leak water in tray drawer? I guess I might have to get a Jura Capresso, but I don't like the plastic casing and the guy from WS who helped carry the replacement machine to my car said he's seen a lot of returns on Capressos too? Any suggestions?
