I need some advice. We are starting a franchise and are selecting quality equipment. We want the best of the best! After going to the Seattle CoffeeFest, I was sold on BlendTec blenders. Everyone seemed to be using them. Then after talking to a gentlemen who has been in the coffee industry for years and years, I may be swaying on this decision. It seems that he has had continuous difficulties with their customer service and getting replacement parts. Is is smarter to go with Vita-Mix who has been around for years and seems to have a great reputation. I know that BlendTec came out with some innovative technology but is it safe to say that Vita-Mix has caught up. I have also heard horror stories about having to replace the whole container rather than just the blade with BlendTec, but then again I heard they have lowered the cost of the containers to make up for this. I would like to make a sound decision based upon facts, rather than "he said, she said" but unfortunately I have to listen to my fellow consumers....who are more familiar with the products that I am. Can anyone help me out? I prefer the look of BlendTec but I know that it is not safe to go for fashion over function. Recommendations appreciated....Thanks!