had one for a demo and will be ordering one soon after my build out is complete. You can preset multiple programs for different beans, does 2 cups at a time and can simulate pour overs via program set up. Does a nice job. I plan on using it for a last minute cup. The only draw back is if you put the cup underneath, lets use a 20oz, you get a right to the top cup of coffee, co if the customer wanted a dairy product added to it..overflow!! easiest way is to pour into a carafe then cup it. Uses Melitta # 4 filters and you could adapt a Hario carafe and filter easily. They have a new version which looks like two desk lamps on a counter. The boiler is underneath. Same principal of operation.