So I get a call from one of our locations. They said their espresso grinder was "broken" The said it had power but the digital read out did not light up. When I arrived it was sitting on the ground with the top off. I just glanced and saw a bolt. Turns out someone accidently dropped a small bolt in it. I got it out and put it back together. Turned it on and everything worked great. The assistant manager said that it wouldn't run for long. He said that ever since one of the employees washed it, it hadn't run properly. Wait..washed how? Turns out an employee thought washing it meant pouring water into the hopper. I told them to tell that employee to go home and have them "wash" their TV...better yet their toaster oven. Sigh. I was speechless. Moving forward in the training manual it will say do not pour water into the grinder or anything else electronic :neutral: .