WMF presto/1400 touch screen/software problem & How do I reset the Service Counter?

[Affogato]

WMF presto/1400 touch screen/software problem & How do I reset the Service Counter?

Hello fellow coffee lovers!
I recently got into some trouble with my newly bought WMF presto.
The machine reached the "30,000 service.." then it got stuck on "Clean now.." and my touch screen stopped responding?
So i cant do anything :neutral:

thoughts anyone?

I got hold of the KonfigTool software and a serial rs232 to usb cable, but i dont know how to use it.

 

[djmanny]

hi... I have the same problem. You beg, please, could you send me the software KonfigTool? thx email: info @ profi-jet.cz

 

[NeedmyCoffeeFix]

This is my problem also, and we don't have anyone to service it near us as we are in the country, and its second hand

Could I also have the Konfig Tool Software. Please, Please Pretty Please any one who would like to share

Please email?andrewg@tng.com.au

 

[Mins95]

Hello,

Could you help me get KonfigTool WMF?

Regards,

 

[adryan]

Hello,

Could you help me get KonfigTool WMF?

Regards,

 

[emersy]

my email is vasyl.romanchak @ gmail.com
if you guys can send me KonfigTool, I would really appreciate it!

 

[maximilian500]

Hello,

Could you help me to get the KonfigTool WMF?

Regards

maximilian

 

[szymon6927]

Hi, I have the same problem. Could you share with me KonfigTool WMF software?
I will be very grateful

Regards

 

[Mins95]

http://www.coffeeforums.com/forum/coffee-espresso-machines/17412-konfigtool-wmf-software.html

 

[fernando]

Hello,

I have the same problem with my WMF PRESTO 1400: the screen is no longer working properly.
I accidentally unplugged the coffee machine while it was in the middle of the cleaning process.
Since then, I got a message on the screen: "Use this button when you want to turn on the machine" and there's an arrow pointing to the Power button.
When I turn it on, the machine is working just fine, except I can't use the screen - it is not responding to any of my commands.
I want to mention that I used the WMF konfigtool to make the latest updates so I don't think this is a software issue.

The only moment the screen is working for a short period of time is when I remove and put back the small round battery located on the motherboard.

Can someone please help me with this?

Thank you!

 

[uhu70s]

can u contact me with email : sporttvshare@gmail.com

 

[Affogato]

Im bumping this thread again because i need help, how do i reset the "Service Counter.." on my WMF Presto?
I have the Konfig tool, but i dont know how to use it. Do i even need to use it just to reset the counter?

Please help.

 

[MOS6581]

Awesome, thanks for sharing! Is there a KonfigTool version for the WMF 1300 Prestolino available? I'm desperately looking for ages now

Thanks!
MOS6581

 

[Affogato]

Awesome, thanks for sharing! Is there a KonfigTool version for the WMF 1300 Prestolino available? I'm desperately looking for ages now

Thanks!
MOS6581

Have you tried the software? I think its the same software for 1400/presto/CombiNation etc. They have the same screen and program set-up.

 

[Affogato]

Im bumping this thread again because i need help, how do i reset the "Service Counter.." on my WMF Presto?
I have the Konfig tool, but i dont know how to use it. Do i even need to use it just to reset the counter?

Please help.

Also for you guys who wonder about the "Service.." error message on the screen, you can solve it by changing the date back a year or two. Cuz´ the machine has a counter for every 1year "customer self service.." and for every 2years "Service needed.." so if you put the date back you avoid the message showing up
You can also fix with konfigtool, but if you like me could not get it to work at first it a good start